OldSkuulWear Returns & Refund Policy

Last Updated: July 8, 2026

At OldSkuulWear, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help. This Returns & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through https://oldskuulwear.store.

By placing an order with OldSkuulWear, you agree to the terms outlined in this policy.

1. Return Eligibility

You may request a return if:

• The request is made within 14 days of receiving your order.
• The item is unused, unworn, unwashed, and in its original condition.
• All original tags, labels, and packaging are intact.
• You can provide proof of purchase (order number or receipt).

Items that do not meet these conditions may not qualify for a refund or exchange.

2. Non-Returnable Items

For hygiene, safety, or customization reasons, the following items cannot be returned unless they are faulty or incorrect:

• Personalised or custom-made products.
• Gift cards.
• Downloadable or digital products.
• Undergarments, socks, or face coverings (where applicable).
• Items marked as Final Sale or Non-Returnable.

3. Faulty, Damaged, or Incorrect Items

If you receive a product that is:

• Damaged during delivery,
• Defective,
• Incorrect, or
• Missing from your order,

please contact us within 7 days of delivery.

Include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging.

After review, we may offer:

• A replacement,
• An exchange,
• Store credit, or
• A full refund, depending on the situation.

4. Sale & Promotional Items

Sale or promotional items may be returned unless marked as Final Sale.

Refunds will be issued based on the price paid at the time of purchase.

5. Exchanges

If you need a different size, colour, or product, you may request an exchange subject to stock availability.

If the requested item is unavailable, you may choose:

• A refund (where eligible),
• Store credit, or
• An alternative product.

6. Return Process

To request a return:

1. Contact our customer support team with your order details.
2. Wait for return instructions and approval.
3. Securely package the item in its original packaging.
4. Ship the item using a tracked delivery service where possible.

Returns sent without prior approval may experience processing delays.

7. Return Shipping Costs

Unless the item is faulty, damaged, or supplied in error:

• Customers are responsible for return shipping costs.
• Original shipping charges are generally non-refundable.

If OldSkuulWear made an error with your order, we will cover reasonable return shipping costs where applicable.

8. Inspection of Returned Items

All returned products are inspected upon arrival.

If the item shows signs of:

• Wear,
• Washing,
• Damage caused after delivery,
• Missing tags,
• Missing accessories,

we may refuse the return or issue only a partial refund where permitted by law.

9. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Shipping fees, customs duties, taxes, and other service charges are generally non-refundable unless required by law or where the return results from our error.

10. Late or Missing Refunds

If you have not received your refund:

• Check your bank or card account.
• Contact your payment provider.
• Allow sufficient processing time.

If the refund is still outstanding after a reasonable period, please contact our customer support team.

11. Order Cancellations

Orders may be cancelled before they enter processing or production.

Once an order has been processed, packed, shipped, or production has begun (including personalised items), cancellation may no longer be possible.

12. Refused Deliveries

If a customer refuses delivery or fails to collect a parcel:

• Return shipping costs,
• Customs charges,
• Storage fees, and
• Other courier costs

may be deducted from any eligible refund.

13. International Returns

Customers outside our operating country are responsible for complying with local customs requirements when returning items.

Import duties, taxes, and customs fees paid to local authorities are generally non-refundable by OldSkuulWear.

14. Abuse of the Returns Policy

To protect our business and customers, we reserve the right to refuse returns or restrict future purchases where we reasonably believe there has been:

• Excessive returning,
• Fraudulent activity,
• Misuse of promotions,
• False claims, or
• Abuse of our return process.

15. Consumer Rights

Nothing in this policy limits or excludes any statutory rights available under applicable consumer protection laws.

Where local laws provide greater rights than those described here, those rights will apply.

16. Contact Us

If you need assistance with a return or refund, please contact OldSkuulWear through the contact information available on https://oldskuulwear.store.

Please include your order number and as much information as possible so we can assist you promptly.

Our goal is to ensure every OldSkuulWear customer enjoys a smooth shopping experience. If something isn’t right, we’ll work with you to find a fair and timely solution.